For legibility, this article was reformatted from its original source.

I want to update my mobile number registered to my GCash Account

You can update the mobile number linked to your GCash account by performing an "Account Recovery" using a new number. Note that your new number should not be registered to another GCash account.

Note:

Self-Service Account Recovery is temporarily unavailable until further notice.

I want to recover my account using a new number

Your new number should not be registered to another GCash account.

Here's how you can update your number to recover your account:

1. On your GCash app, enter your new mobile number. Tap Next

2. Enter the 6-digit Authentication code then tap Submit

3. Select Recover Account

4. Identify your GCash account type and read through the steps. Tap Accept

5. Fill in the required fields and select Confirm

6. Enter the information you used to enter in your old account. Tap Next 

7. Take your selfie scan.

You will be led to a page that confirms your updated GCash number.

Once you've updated your mobile number, you will be able to recover the GCash services based on the following timelines. 

Recovery Period GCash Product/Service
Real-time Wallet balance
GCrypto
GLoan
GCredit
GGives
GInsure
Within 14 days GStocks PH
GStocks Game
GSave (All banks)
GCash Card
GCash Pera Outlet

If you have concerns in recovering any of the services after the recovery period, you have the option to initiate a manual transfer by clicking the unrecovered service below:

 

Note: Your GScore is unique to your mobile number and cannot be transferred. Activities associated with your new number will determine your GScore.

I tried doing the account recovery but I wasn't able to complete it due to some error.

If you cannot recover your account, here are possible reasons why and how to troubleshoot them:

 

 

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