How can I follow up on my GCash ticket?

Once you’ve submitted a ticket, you can check its status using your GCash-registered email, through the GCash app, or by chatting with Gigi. Here’s how:

GCash App

To follow up on your tickets in the GCash app:

1. Open the GCash app.
2. Go to Profile > Help.
3. View and check the status of your open tickets.

Chat with Gigi

Follow these steps to check your ticket by chatting with Gigi in the Help Center:

1. In the GCash Help Center, tap Chat with Gigi
2. Type “status of my ticket” 
3. Tap Show Form and fill in your GCash-registered mobile number and email address.
4. Select your ticket number from the list, and Gigi will provide an update on its status.
5. If you want to send a follow-up, type your message, and Gigi will update your ticket for you.

Need more Help?